Refund policy
Last Updated: August 30, 2026
At Elite Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in original packaging
- Proof of purchase is required
Non-Returnable Items
Certain products may not be eligible for returns, including:
- Used or damaged items caused by customers
- Items missing original packaging
- Clearance or final sale products (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with:
- Order number
- Photos/videos of the issue
- Description of the problem
We will review your request and provide a replacement, refund, or appropriate solution.
Refund Process
Once your return is received and inspected, we will notify you about your refund status.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact Us
Email: contact@elitestore.online
Phone: +1 660-415-5416
